IT is uniquely positioned, with a view across the entire organization, to support the customer experience from end to end. It is time to shift the focus of IT to the customer. This phase will take you through the following activities:

  • Identify the value streams that support your organization’s key goals.
  • Map the capabilities that enable customer value creation.

Use this phase as part of the full blueprint, Become a Transformational CIO.

Also In

Become a Transformational CIO

Collaborate with the business to lead transformation and leave behind a legacy of growth.

Related Content

Hide Details

Search Code: 81283
Published: March 15, 2016
Last Revised: July 19, 2016


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019