Become a Transformational CIO – Phase 4: Shift IT’s Focus to the Customer

Author(s): Emanuel Bursuc, David Glazer, Gopi Bheemavarapu

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IT is uniquely positioned, with a view across the entire organization, to support the customer experience from end to end. It is time to shift the focus of IT to the customer. This phase will take you through the following activities:

  • Identify the value streams that support your organization’s key goals.
  • Map the capabilities that enable customer value creation.

Use this phase as part of the full blueprint, Become a Transformational CIO.

View the Complete Blueprint:

Become a Transformational CIO

Collaborate with the business to lead transformation and leave behind a legacy of growth.

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