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Generative AI’s Momentum Casts Uncertainty Over the Future of the IT Service Desk
Mark Tauschek, VP, distinguished analyst and research fellow, shares his thoughts on the widespread discussion of generative AI and about what role a human should play, if any, with the technology as it grows better at rote tasks, especially for lower-level IT service desk positions.
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Emerging IT Crucial for Our Commercial Expansion Into Space
Principal Research Director Brian Jackson discusses emerging IT tools and trends that will shape the future of commercial space missions, including AI, augmented reality and digital twins, as well as the space internet.
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Legacy Application Modernization Crucial for Digital Success
Research Director Ricardo de Oliveira discusses the role of ongoing legacy application modernization in achieving digital transformation success.
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Zoom’s AI Terms Overhaul Set the Stage for Broader Data Use Scrutiny
Principal Research Director Bill Wong provides insights about data transparency and ownership as Zoom updates its terms and conditions following persistent criticism related to language that allowed the company to use customer data to train its AI systems.
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Zoom Emphasizes Customer Consent as Critics Question AI Service Terms
Bill Wong, Principal Research Director, shared his thoughts on Zoom's recent changes to its terms and conditions that give the company more control over user data for AI projects.
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Deepfakes Fueling the Online Anarchy: Researchers Weigh In on the Complexities of Regulation
Principal Research Director Bill Wong sheds light on the unprecedented advances in AI that have led to the development of deepfakes. These manipulations can alter existing content or even create new ones, which are almost impossible to distinguish from reality.
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Shaky Tech Talent Market Remains Hungry for Hires
Principal Research Director Scott Bickley explains that though macroeconomic signals like stubborn inflation rates have led CIOs to retarget some IT spending, the thirst for tech talent has remained.
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Caution Tempers Enterprise Enthusiasm for Generative AI
Advisory Practice Lead Scott Bickley explains that executives have grappled with a monthslong rush toward new products and features in the emerging category of generative AI. However, the deluge is only getting started.
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Microsoft Pushes AI as Github Copilot for Business Hits 27K Customers
Research Practice Lead Scott Bickley shares his thoughts on GitHub being a precursor of sorts to Microsoft's strategy, with the Copilot moniker shaping Mircosoft's pish to infuse AI across its product inventory.
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