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Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.
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Recent changes to Microsoft pricing and Unified Support may have a costly impact on your next renewal. The changes impact customers currently on a CSP agreement or those...
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This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.
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Use this tool to validate that required elements are contained within an SLA.
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Use this tool to track a service provider's SLO attainments and credits.
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Discover the core components of SAP’s newest commercial offering, RISE with SAP. Build a firm grasp on the program details, pros/cons of the program, and key decision...
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Turn your next negotiation into an opportunity to optimize costs and reduce risks with Info-Tech’s Price Benchmarking & Negotiation service.
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Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both...
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This webinar explores 12 contract provisions that should be customized for Agile contracts to protect customers using Agile methodologies for their projects.
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Use this tool to collect and record stakeholder input on the vendor's performance according to your team's, and the contract's, expectations.
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