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The future of thin client architecture and an overview of the pros and cons for fat vs. thin architectures.
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This stage gate checklist allows the IT department to determine if it is ready to take on the task of improving its application maintenance processes.
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This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project.
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A Standard Operating Procedure (SOP) is an essential component in making sure all operational stakeholders execute a consistent process for application maintenance estimation.
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When we begin to look at project methodologies, best practices for running projects, many businesses are turning to Agile or Agile-like methods in order to find success...
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VVOLs (pronounced Vee-Valls) were a hot topic in our doing the rounds of storage vendor conferences last year. Just about everybody had them on their roadmaps. We're...
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Lenovo’s strategy to pre-install the Superfish application on some consumer devices was fundamentally irresponsible and a squander of customers’ trust.
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Construct a formal communication plan to engage stakeholders through structured channels.
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Build out a complete business process diagram for your current application maintenance process.
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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