This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project. Some include:

  • Document your pain points with application maintenance
  • Enumerate success or failure metrics of your optimization project
  • Identify the top risks for your maintenance optimization project
  • Build a data collection inventory
  • Aggregate insights into common themes
  • Enumerate and document IT and business drivers
  • Identify key skill areas for your application maintenance team
  • Diagram the current state as a workflow
  • Evaluate the current process diagram

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