Project Planning and Monitoring Tool

The beginning stages of the project are dedicated to working out the details of the project task schedule. Take advantage of this tool to determine and create a detailed...

Project Charter Template

Develop a project charter document to get formal sign-off authorizing the initiation of your project.

IT Competency Library

Use this tool to learn about IT competencies and develop your organization's own functional IT competency framework.

Metrics Tracking Tool

The Metrics Tracking Tool enables you to track goals and success metrics for your service metrics programs. It allows you to set long-term goals and track your results...

Authority Matrix

The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...

Monitor IT Employee Experience

Employee engagement is key to IT productivity and retention, and is the culmination of multiple day-to-day experiences. Targeting these experiences puts the power in the...
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Train Managers to Strengthen Employee Relationships to Improve Engagement

Managers have the greatest impact on their team's engagement due to the closeness of the working relationship. Make significant improvements to manager relationships to...
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Improve Employee Engagement to Drive IT Performance – Phase 2: Analyze Results and Ideate Solutions

This phase of the blueprint will help you interpret and present the results of your engagement survey.

Build an IT Employee Engagement Program – Phases 1-3

Leverage Info-Tech’s Engagement Diagnostic and Deliverables to see dramatic improvements in staff engagement, retention, and productivity.

Build an IT Employee Engagement Program – Executive Brief

Read this Executive Brief to understand why improving employee engagement should be a priority and what the tangible benefits you will experience will be.
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