Performance Measurement - Templates & Policies

Information Technology Standards Policy

The IT standards policy organizes standards by technology category, distinguishes standards from preferred products, and documents products or policy standards that...

Quarterly Metrics Review with the CIO

Establish quarterly metric reviews with your CIO to support capacity planning and management. Use this template to create a metrics report for your CIO.

New Project Checklist for the Infrastructure Manager

Infrastructure Managers are often blindsided by upcoming projects that were not accurately scoped in terms of impact on the infrastructure. Use this checklist to ensure...

Weekly Metrics Review with Staff

As an Infrastructure Manager, your time is scarce. Use this template to ensure that weekly metrics reviews are isolated to those facts you need to know about - SLA...

Senior Management Expectation Survey

Use the following survey to evaluate senior management's expectations of IT.

Quality Management Program Charter

Use this template to document your quality management program strategy.

Benefits Realization Assessment Survey

Use this survey to assess the level of project and benefits realization success at your organization. You will use the results of this survey as inputs to Info-Tech’s...

Quality Management Roadmap

Use this template to keep track of quality management initiatives.

Quality Management Quality Plan Template

Use this template to form quality plans for each IT practice area.

Quality Management User Satisfaction Survey

Modify this survey template to understand satisfaction related to IT quality.
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