Distribute this survey to senior management to determine if your IT department is meeting expectations in the areas of:

  • Financial management.
  • Service delivery.
  • IT’s contribution to corporate strategy.
  • IT leader personal effectiveness.

Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste time and money fixing low priority problems while ignoring the larger ones that frustrate the business.

Use this template in conjunction with Info-Tech's note and video, Handling Senior Management Expectations.

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