Distribute this survey to senior management to determine if your IT department is meeting expectations in the areas of:
- Financial management.
- Service delivery.
- IT’s contribution to corporate strategy.
- IT leader personal effectiveness.
Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste time and money fixing low priority problems while ignoring the larger ones that frustrate the business.
Use this template in conjunction with Info-Tech's note and video, Handling Senior Management Expectations.