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Apply Design Thinking to Build Empathy With the Business – Phase 1: ResearchThis phase of the blueprint, Research, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain... |
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Stakeholder Discovery Interview TemplateUse this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to... |
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Apply Design Thinking to Build Empathy With the Business – Phase 2: Map and IterateThis phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and... |
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Journey Map TemplateUse this template to document the journey maps you create in working sessions with your design team. |
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Research Study Log ToolUse this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map. |
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Do Not Pass Go…Before Setting Yourself up for ERP Project SuccessERP projects are difficult. There is no point in sugar-coating it or spinning it any other way. They are complex in scope and structure, touch numerous parts of an... |
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Containers and the “End” of Server VirtualizationJust as hypervisors and server virtualization appear triumphant in the data center, you may be hearing that virtual machines (VMs) will give way to containers. But the... |
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Can Your Organization Afford Phones That Crash When Dialing 911? A Lesson in Prioritizing RequirementsCapture must-have requirements early through best practices in requirements gathering, which you can adapt no matter what project management methodology you use. |
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Project Status: Red, Yellow, Green, or Greige?We’ve had a lot of debate about how to define a “red” project or a “yellow” project. It usually comes down to the discussion about what action should be taken, or perhaps... |
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Modernize the NetworkIt is difficult to find a holistic, modern network solution that delivers the services demanded by rapidly changing business and IT needs. Engage stakeholders and conduct a... |
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