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Hi, I’m a robot, how may I direct your call?Google’s Contact Center AI is in beta. Start a proof of concept so you are ready to take advantage of this product when it reaches general availability. |
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"We Won't Lock You In, We Promise": Google's Anthos PlatformGoogle touts the avoidance of vendor lock-in as a key benefit of its new Anthos platform. |
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LMS vs LXP: What’s the Difference?In its most basic terms, a learning experience platform (LXP/LEP) sits on top of your learning management system (LMS) to create a better discovery experience for your... |
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Google Markets Anthos as Big Red Easy ButtonGoogle claims its Anthos product is the easy button of cloud services. Will Anthos be able to provide enterprises with the full value of cloud without the work? |
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Google Introduces Anthos in a Bid to Embrace HybridityGoogle has rebranded its Cloud Services Platform as Anthos and announced compatibility across platforms. Users will be able to manage hybrid cloud deployments in Azure and... |
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Zendesk: Customer Service Management Powerhouse Looks to Expand Its FootprintZendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,... |
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If Timely Crisis Communication Matters, Invest in an Emergency/Mass Notification SystemCall trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an emergency/mass... |
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Vendor Management Skills: A Critical Skill Set You Should Include in Every InterviewVendor management skills are essential to ensure the successful execution of your IT strategy. The ability to objectively navigate, negotiate, perform conflict resolution,... |
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SentinelOne Partners With Automox to Offer Customers Automated Vulnerability PatchingLate last month, SentinelOne, the autonomous endpoint protection company, and Automox, a cloud-based automated patch management and configuration management solution,... |
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Magento in Motion: Adobe Officially Repositions Magento as Adobe Commerce Cloud at Summit 2019Adobe announced at Adobe Summit 2019 the launch of Adobe Commerce Cloud – a rebranding of its savvy acquisition of Magento. As part of the launch, Adobe highlighted strong... |
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