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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This template contains examples of ticket intake workflows.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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No one needs to make the argument that protection of infrastructure is critical, and very difficult. In this week's discussion, two world experts address these issues...
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Use this job description to assist with the identification of suitable candidates for the position of Agile Team Coach.
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Use this job description to assist with the identification of suitable candidates for the position of Enterprise Agile Coach.
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Although Pattern Computer Inc. (PCI) officially moved out of stealth mode on May 23, 2018, it has remained quite secretive about its plans and achievements. Read on to...
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