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Coaching and Feedback Participant WorkbookUse this participant workbook in conjunction with the Coaching and Feedback Facilitation Guide to deliver training to first-time IT managers. |
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Effective Feedback Training Role Play ScenariosUse this list of scenarios to help managers solidify feedback skills as part of Build a Better Manager Coaching and Feedback training. |
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Zendesk Data Breach – How Am I Affected?Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected. |
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Slack’s Outages Cost $8.2M in Service Credits, Erodes Customer TrustSlack's first earnings release as a publicly-traded company beat expectations on revenue and growth projections. However, a significant outage of the service in July may... |
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D2L Brightspace and Aria, an Accessibility Platform, Announce PartnershipFollowing on the heels of Blackboard Ally accessibility integrating with D2L, D2L announced a strategic partnership with Aria, a service for blind and low-vision people. |
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Satisfy Customer Requirements for Information SecurityYour customers and potential customers are increasingly demanding assurance that you will meet their information security requirements. Discover best practices for managing... |
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Satisfy Customer Requirements for Information Security – Executive BriefRead this Executive Brief to understand why you need to develop a strategy for managing customer expectations for information security, and consider whether a security... |
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Satisfy Customer Requirements for Information Security – Phases 1-3This storyboard will help you satisfy customer requirements for information security and determine if SOC 2 or ISO 27001 certification is right for you. |
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Satisfy Customer Requirements for Information Security – Phase 1: Manage Customer Expectations for Information SecurityThis phase of the blueprint, Satisfy Customer Requirements for Information Security, will help you understand customer expectations for information security and build a... |
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Satisfy Customer Requirements for Information Security – Phase 2: Select a Certification PathThis phase of the blueprint, Satisfy Customer Requirements for Information Security, will help you understand your options for obtaining a security certification and build... |
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