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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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The retail apocalypse is upon us, yet retailers can avoid it if they take advantage of new best-in-class technologies for the next wave of the retail ecosystem. Buying...
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While there are mixed reviews of the success of real-money online gaming, casino operators have continued to post increasing revenues since the initial regulatory changes...
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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School districts face a unique challenge: how do they meet their organizational needs, while also catering to fickle, Facebook-addicted end users. Banning data-hungry...
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Put away your Six Sigma Black Belt! Predictive analytics will give chemical companies the necessary insights to improve processes beyond what Lean and Six Sigma...
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When you draw a circle around a system and call it mission critical, that system carries a higher price tag. You can’t do this for all patient-care systems. Prioritize to...
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A solar eclipse is an uncommon event that will have an impact on power delivery. But power utilities need to focus on preparing for more common, unpredictable outages...
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