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ServiceNow Outlines the "Now Platform" Solution for the Contact CenterEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on... |
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Omdia Reveals Top Ten UCaaS Vendors for 2020Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s... |
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Amazon Briefs on “Contact Lens” for the Contact CenterEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s... |
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Talkdesk Outlines Customer Experience Reframe for the Post-Pandemic Contact CenterEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Talkdesk’s... |
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Hoteling and Hot-Desking: A PrimerThe terms hot-desking and hoteling are increasingly common amid the tentative office repatriation conversations held throughout global IT and business departments. Adopting... |
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Information Protection While Working From HomeThe COVID-19 pandemic has proved that working from home is an effective business model and is here to stay. But organizations need to provide guidelines to employees about... |
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Webinar: Create a Right-Sized Disaster Recovery PlanOrganizational resilience today requires a new way of thinking about backups and disaster recovery. |
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Slack Briefs on Slack Connect and Enterprise Key ManagementEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communication and collaboration for enterprise. One session showcased Slack’s... |
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Webinar: Start Value Delivery With the Right RequirementsRequirements inform and set the key business, product, and IT expectations that an upcoming project or change is intended satisfy. Apply the right analysis practices to... |
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Zoho Workplace Now Supports 15 Million UsersZoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business... |
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