|
Use the Lean Implementation Roadmap Template to ensure your team and stakeholders understand how and why you are becoming leaner.
|
|
|
This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you customize principles and practices to address...
|
|
|
This phase of the blueprint, Make Development Teams Leaner and Improve Time-to-Release In Five Steps, will help you prioritize your development optimization initiatives in...
|
|
|
Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
|
|
|
Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
|
|
|
This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
|
|
|
This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
|
|
|
Use this template to document the strategy to shift service support left.
|
|
|
Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
|
|
