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This phase of the blueprint, Embrace Business-Managed Applications, will help you define reasonable business-managed applications objectives and metrics and identify...
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This document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach...
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The traditional model of managing applications does not address the demands of today’s rapidly changing market and digitally minded business, putting stress on scarce IT...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Read this Executive Brief to understand why embracing business-managed applications can address key IT delivery and management challenges.
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This storyboard will help you adopt business-managed applications with a fit-for-purpose governance and management model and a healthy business-IT relationship.
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Due to the shift in the way we work, there have been changes in the IT department. What are we seeing now and what can we expect for the IT talent of the future?
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Read our concise Executive Brief to find out why you should focus on the employee experience and get an overview of what successful IT leaders are doing differently heading...
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This storyboard will help you learn what IT leaders are doing differently heading into 2021 when it comes to talent management.
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