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Social media has rapidly become a ubiquitous channel for customer interaction. But the proliferation of social media networks, customer data, and use cases has made ad...
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Understand the business context specific to your strategic IT initiative. Each strategic IT project requires answers to a specific set of questions regarding the...
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Read this Executive Brief to understand the purpose and benefits of understanding the business context.
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CIOs must understand the business context to create and obtain buy-in for strategic IT initiatives (e.g. IT strategy, IT budget).
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This tool will provide you with business context questions tailored to your initiative. Based on what you need to know but don't yet know, the tool will recommend...
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Use this template to document the key findings from the business context discovery questions in a format presentable to the business.
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At the recent FiRe conference, Berit Anderson was interviewed by the BBC's Ed Butler on the subject of Russian interference with the US elections and what Berit calls...
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Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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