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As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges...
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The organizational culture of higher education matters. Not all service management standards, protocols, and strategies will be suited for the cultural environment of...
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Analysts and end users find entering and maintaining ticket data on existing service desk software simply too difficult. In this the second note of the series we focus...
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Ethical hacking is not taught enough is schools due to the inherent ethical concerns of teaching students how cybercriminals break into and abuse corporate systems. A...
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Record DRP information including document storage and contact/role information.
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Determine appropriate recovery time objectives based on the impact of downtime.
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Ask vendors to describe their DRP capabilities.
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Build a high-level roadmap to close gaps between current and desired DR capabilities.
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Track your step-by-step incident response plan in real time.
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Review severity definitions and escalation rules to determine when DR takes over from service management.
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