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IT Operations Center Continual Improvement Tracker

Use this tool to track metrics for continual improvement.

Optimize the IT Operations Center – Phase 2: Define Accountability and Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.

IT Operations Center RACI Charts Template

Use this template to define accountability for IT operations processes and tasks.

Optimize the IT Operations Center – Phase 3: Assess Gaps and Prioritize Initiatives

This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.

IT Operations Center Gap and Initiative Tracker

Use this tool to record gaps and KPIs along with potential initiatives for improvement.

IT Operations Center Initiative Prioritization Tool

Use this tool to prioritize initiatives, taking into account resourcing capacity.

Optimize the IT Operations Center – Phase 4: Launch Initiatives and Track Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.

KnowBe4 Expands Into Brazil With the Purchase of El Pescador From Tempest

KnowBe4, a leader in end-user security training, has acquired El Pescador, a Brazilian security awareness and training company. This could be a good fit if you are...

SecurityScorecard Launches Project Escher to Aid Non-Profits With Vendor Risk Management

SecurityScorecard, a leader in vendor cyber risk rating, has announced an initiative to help non-profit organizations with third-party risk management. Named Project...

Update on Oracle’s Shift to Subscription Licensing for JAVA

Enterprises of all sizes use Java as a foundational application development platform. With over 15 billion installations of Java worldwide, most organizations will be...
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