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“It’s basically AES-256 encryption on steroids”: SecurityFirst Enthusiastic About DataKeep 2.3

Do you like the security encryption provides? Are you running an NFS or AIX system? If you said yes, you may be interested in recent updates to SecurityFirst’s signature...

Unexpected Cloud Costs Are Rocking the Enterprise

As enterprise IT spend flocks to the public cloud, many organizations are in for a shock when the monthly bill comes due. Actual usage exceeding forecasts coupled with...

VMware Takes on Cisco and Palo Alto Networks With Announcement of VMware Service-defined Firewall

VMware is delving deeper into the IT security segment with its recent announcement at RSA 2019, unveiling its Service-defined Firewall product. VMware will be competing...

Tableau Has Introduced a Revolutionary Way to Enable Self-Serve Reporting

Tableau 2019.1 includes a great new feature, which enables users to type “standard” English to query your data. It leverages a specific sub discipline of AI called...

Sage Earns Top Rated ERP Award From TrustRadius While Not Being Even Listed at Other Sources. Why?

A growing number of SaaS vendors offer cafeteria-style modular capabilities, which makes ERP selection very challenging. On top of that, the term "ERP" itself is becoming...

Deploy Robot Process Automation to Improve Service Support: Use Cases From Higher Education

Robot process automation (RPA) is a technology that automates rules-based, repetitive data collection and processing tasks. This note provides a quick review of the...

Develop a Plan to Pilot Enterprise Service Management – Phases 1-3

This blueprint will help you develop an action plan to pilot enterprise service management.

Develop a Plan to Pilot Enterprise Service Management

With the differentiation between products shrinking, organizations are looking towards improved customer experiences to separate themselves from their competition....
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Develop a Plan to Pilot Enterprise Service Management – Executive Brief

Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech’s methodology, and understand the four ways we...

Develop a Plan to Pilot Enterprise Service Management – Phase 1: Understand ESM and Get Buy-in

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
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