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Allowing vendors to run a product demonstration without your guidance will only highlight their strengths and present a subjective and skewed view of their product offering.
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This week’s issue describes how we might bring elections and voting into the 21st century, enabling increased fairness and objectivity in the ongoing struggle for real...
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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
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Evaluate your current systems management documentation and identify what needs to be updated and when.
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Create a management tool inventory and identify redundant capabilities to effectively streamline your software toolkit.
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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This tool serves to outline and prioritize your customer goals and link their relevance and value to your Customer Service processes. It provides a list of customer...
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