Tools

Buyer Persona and Journey Interview Guide and Data Capture Tool

This tool accompanies the Create a Buyer Persona and Journey blueprint and is used to make it easy and fast to get started interviewing customers and prospects to capture...

SLO Tracker & Trending Tool

Use this tool to track a service provider's SLO attainments and credits.

SLA Checklist

Use this tool to validate that required elements are contained within an SLA.

SLA Evaluation Tool

This tool will allow you to record providers' SLOs and other SLA elements. From there you can rate the SLOs. The tool will provide an overall rating of the SLA.

SLA Template & Metrics Reference Guide

Use this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types.

Organizational Change Impact Analysis Tool

You can use this tool to analyze the impacts of your intake and prioritization process implementation/optimization across various stakeholders and groups. Based upon your...

Integrated Risk Maturity Assessment

Use this tool to get a baseline on where you organization is in having the maturity to adopt an integrated risk management program

Agile Readiness Survey

Agile Readiness Survey template (Excel of Microsoft Forms, available in English and French.)

Agile Readiness Assessment Consolidated Results Tool

Consolidate Agile Readiness Assessment survey responses by team/role and produce your heatmap for analysis.

Excel Form RFP Tool

The Excel Form RFP is used as an alternative to the other RFP toolsets if you have multiple requirements and have multiple vendors to choose from.
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