Templates & Policies

Agilometer

Create your Agilometer tool.

Gates 3 and 3A Checklists

Create your Gates 3 and 3A checklists.

Phase 1 Small Business Tools and Templates Compendium

This compendium contains four tools and templates to build the foundation for your vendor management initiative.

Utilities Industry Business Reference Architecture Template

Use this template in conjunction with the Utilities Industry Business Reference Architecture

Mobile Application Delivery Communication Template

Use this template to narrate a story that describes the need and expectations of your mobile application initiative to get buy-in from stakeholders and interested parties.

Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...

Security Policy Lifecycle Template

The Security Policy Lifecyle is the “policy of policies” which outlines the various steps in a security policy program and shows the high-level security governance within...

ITSM Tool Implementation Project Charter Template

Review and edit the template to suit your project requirements.

Create an IVR Call Flow That Empowers Your Customers

Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.

Cloud Operations Communication Plan

Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.
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