Templates & Policies

Use this template to outline your organization's DR testing program.

Use this template as an example to follow and document your own VIP support process.

Use this template to document a DR test plan.

Use this template to document your service desk procedures for handling VIP or executive tickets.

Use this tool to review flexible work options and create a shortlist for the feasibility assessment.

Use this tool to guide managers through the flexible work program.

This is the main playbook that you build through the exercises defined in the Build Your Enterprise Application Implementation Playbook blueprint.

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.

Use this template to determine what information is needed for vetting software requests coming into the organization.

Disaster Recovery Testing Program Summary Use this template to outline your organization's DR testing program.
VIP Support Process Workflow Example Use this template as an example to follow and document your own VIP support process.
Disaster Recovery Test Plan Template Use this template to document a DR test plan.
Service Desk VIP Procedures Template Use this template to document your service desk procedures for handling VIP or executive tickets.
Flexible Work Options Catalog Use this tool to review flexible work options and create a shortlist for the feasibility assessment.
Guide to Flexible Work for Managers and Employees Use this tool to guide managers through the flexible work program.
Your Enterprise Application Implementation Playbook This is the main playbook that you build through the exercises defined in the Build Your Enterprise Application Implementation Playbook blueprint.
Reduce Shadow IT with a Service Request Catalog Communications Template Use this template to create a presentation and communications plan for launching the new service and service request catalog.
Service Request Workflows Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
Nonstandard Request Assessment Use this template to determine what information is needed for vetting software requests coming into the organization.

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