Templates & Policies

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Employee Recognition Program Guide Use this template to outline the structure of the recognition program.
Employee Recognition Ideas Catalog Use this catalog to explore proven approaches to formal and day-to-day recognition.
Recognition Action and Communication Plan Use this template to establish the actions and communications required to implement the recognition program.
Manager Training: Reinforce Behavior With Recognition Use this presentation deck to train managers to recognize employees.
Service Desk Improvement Presentation Template This template will help you communicate the results of your service desk improvement projects to your leadership team.
Service Desk Ticket Intake Workflow Samples This template contains examples of ticket intake workflows.
Service Desk Site Visit Checklist Template Some upfront planning can lead to more valuable site visits and more prevented incidents.
Practical, Right-Sized BCP Case Study: Maturity Scorecard Maturity Scorecard for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Business Impact Analysis Business Impact Analysis for Practical, Right-Sized BCP Case Study
Practical, Right-Sized BCP Case Study: Action Items to Close Gaps Action Items to Close Gaps for Practical, Right-Sized BCP Case Study