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Innovation is the key for institutions to stay competitive in the changing landscape. IT can be a partner in this innovation.
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As cloud-based systems become the norm, we need to consider not only whether the institution is ready, but the industry as a whole.
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The way in which we teach, learn and work is evolving, and IT needs to keep abreast of the changes in technology and preferences.
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As endpoints grow and the perimeter recedes, IT must employ new approaches to secure the institution.
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This strategic foresight trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support...
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This trends report provides insight and recommendations for Higher Education IT on various emerging technologies and practices that can support institutional value, reduce...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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The trends in this report impact and are impacted by enterprise architecture.
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Accelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence.
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