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Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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We are all on a journey. As we continue to evolve toward Exponential IT, leaders in IT need to create a driving message or mission to align their team and their...
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Blockchain technology was all the rage a few short years ago, but it’s since fallen off the radar. Uncover the truth behind blockchain’s precipitous rise and fall as an...
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The United States’ bans on TikTok are a microcosm of the larger tensions between privacy, national security, and global commerce in the digital age. The development and...
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The road to meeting the public’s evolving expectations of services will get ever steeper in this world of Exponential IT. Learn what IT leaders in the public sector must do...
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Intrapreneurship is a top priority at many organizations but rarely achieved. Why is intrapreneurship so challenging? Explore factors impacting intrapreneurship and learn...
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Understand the emergent AI services sector to assess your AI needs and how to deliver AI value for your organization.
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Accelerate value creation by transforming the organization through exponential technologies. Explore the data evolution from data products to real-time enterprise. Learn to...
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