Briefs and Notes

Radically Change Your Service Delivery

Explore what to automate in order to improve infrastructure, service support, and customer experience.

Define a Data Practice Strategy to Power the Autonomous Enterprise

Learn how to redefine the value of data, break silos, and address the data skills gap to embrace data’s changing role in your organization.

Build or Buy? The AI Vendor Landscape in IT 2024 Keynote

Get our expert take on the build or buy debate when it comes to AI for IT. Learn how off-the-shelf AI solutions can be used to augment application development, data...

Can I Trust a Gen AI Chatbot With My Customers?

​Gen AI-enabled customer-facing chatbots can be a valuable tool, but their use comes with pitfalls for an unprepared organization. It’s imperative to keep a human in the...

How to Show the Value of the Security Program

IT security is often thought of as a black hole by organization leaders unconvinced of its value. Learn how to demonstrate the value of the security program: combine...

AI Mind Reading: It’s Not Coming … It’s Already Here

​Brain-machine interfaces and neuroprosthetics have been here for over a decade, but just this year AI mind reading became a technology trend, mostly due to Neuralink’s...

'Cylinders of Excellence' or 'Splendid Silos of Isolation'?

​IT is a team sport, and adversarial relationships between central and distributed IT are unproductive. Historically, organizations have vacillated between centralizing or...

Emphasize Response in Incident Response

​Many organizations rely on an outdated security incident management program or, worse, don’t even have one, relying instead on a reactive, case-by-case approach. Improve...

The State of Quantum-Resistant Cryptography

​With the threat of Q-Day fast approaching, organizations must decide when to move away from conventional algorithms and adopt quantum-resistant cryptography. In deciding...

Use Chaos Theory to Remember the Limits of AI

​It can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...
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