A tool to calculate the sample size needed for your survey.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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This template contains examples of ticket intake workflows.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Organizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features...
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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