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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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The end-user computing strategy specialist is responsible for designing and implementing the company's end-user computing strategy.
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A repository of typical workflows.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Explore what to automate in order to improve infrastructure, service support, and customer experience.
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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