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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...
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ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.
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ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it...
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TietoEVRY and Ayehu have announced a partnership. This partnership aligns with the strategic priorities of both companies.
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Ayehu is expanding its footprint in automation in the applications space. Info-Tech expects that automation vendors will compete based on their application automation...
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Ayehu is leveraging quality of service as a differentiator. Info-Tech expects that service will continue to become more important among software vendors.
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TietoEVRY is using Ayehu for IT automation to avoid locking in its customers. TietoEVRY is betting on its relationship building and quality of service to retain accounts.
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TietoEVRY is using Ayehu NG to automate activities in applications such as SAP. SAP automation has great potential to free up resources in applications teams.
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In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their...
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