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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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Vending machines have been around for decades and they're getting new life as we look at ways to provide contactless distribution of many items in many industries. IT is...
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Use this template to record the roles and responsibilities of your chatbot support team.
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Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.
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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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