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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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Use this presentation template to communicate the project to key stakeholders.
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Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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