Service Desk - Templates & Policies
Topics
Service Desk Consolidation Project Charter TemplateUse this template to organize the service desk consolidation project and communicate the scope and parameters. |
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Incident Management and Service Desk WorkflowsA repository of typical workflows. |
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Sample Communication PlanA sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives. |
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Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
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Service Desk Training DeckA lightweight documentation of the service desk’s standardized processes. |
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