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Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.
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Use these examples to guide your efforts to create cloud incident response workflows.
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Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template as a starting point to create an application portfolio and request catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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