Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

Systems Management Skills Inventory and Gap Analysis

Use this tool to document available skills and create a training plan to facilitate your systems management initiative.

Systems Management Feature Evaluation Tool

Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs

Systems Management RFP Template

Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.

Systems Management Project Scorecard

Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.

Authority Matrix

The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...

Implement Crisis Management Best Practices

Build an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety...
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BCP Business Impact Analysis Tool

Use this tool to conduct and document a business impact analysis for your BCP.

Stakeholder Engagement Workbook

Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...

Develop a Business Continuity Plan – Phases 1-4

This storyboard will help you streamline and structure your BCP project.
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