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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
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Organizational resilience today requires a new way of thinking about backups and disaster recovery.
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IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized roadmap for safe reopening of...
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The coronavirus pandemic of 2020 will slowly settle – but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."
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Listen to this special COVID-19 Healthcare Roundtable to gain insight into what others in Healthcare IT are doing to cope with this unprecedented crisis in the near term...
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Listen to this special COVID-19 Higher Education Roundtable to gain insight into what others in Higher Education IT are doing to cope with this unprecedented crisis in the...
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