Operations - Templates & Policies

Practical, Right-Sized DRP Case Study: Notification, Assessment, and Disaster Declaration Procedures

Notification, Assessment, and Disaster Declaration Procedures for Practical, Right-Sized DRP Case Study

DRP BIA Scoring Context Example

Record assumptions you made in the DRP BIA to explain the results and drive business engagement and feedback.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.

Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

IT Service Management Business Case Template

Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.

DRP-BCP Review Workflow

Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.

Incident Management Workflow

Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.

Self-Service Resolution Workflow

Use this template to document the process through which users will interact with the self-service portal to resolve their issue.

Practical, Right-Sized BCP Case Study: Example Overview Deck

Example Overview Deck for Practical, Right-Sized BCP Case Study
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