Operations - Templates & Policies

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Service Desk Standard Operating Procedure QuickStart A lightweight documentation of the service desk’s standardized processes.
Change Management Post-Implementation Checklist This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
BCP Notification, Assessment, and Disaster Declaration Plan Create a process for notification, damage assessment, and disaster declaration procedures that integrate with your business continuity and crisis management plans.
ITSM Tool Implementation Project Charter Template Review and edit the template to suit your project requirements.
DR Solution Executive Presentation Template Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.
Organizational Learning Guide Identify lessons learned from a crisis or crisis management plan testing exercise.
BCP Summary Summarize your organization's continuity capabilities and objectives in one easy-to-consume document.
DRP Recap and Results Template Summarize and present key findings and recommendations from core DRP exercises and documents.
Internal SLA Executive Summary Presentation Template Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
DR Test Plan Passive Testing Handbook Identify and document all the resources necessary to support the facilitator during a passive DR test.