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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Document your procedures to identify control points and areas of opportunity.
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Use this tool to help you estimate the number of resources required to support your demand over time.
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Use flowcharts and checklists to create effective SOP documents.
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Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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Review severity definitions and escalation rules to determine when DR takes over from service management.
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