Operations - Templates & Policies

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IT Service Management Business Case Template Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
Incident Management Workflow Library Document your procedures to identify control points and areas of opportunity.
Service Desk Staffing Calculator Use this tool to help you estimate the number of resources required to support your demand over time.
Network Backup for Atlanta Data Center – Backups Example Use flowcharts and checklists to create effective SOP documents.
Standard Operating Procedures Workbook Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Systems Management Project Charter Template Communicate your systems management implementation initiative to stakeholders with a project charter.
Severity Definitions and Escalation Rules Template Review severity definitions and escalation rules to determine when DR takes over from service management.
Crisis Management Workflow Examples Build your own crisis management workflows using Info-Tech's examples.
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.