Operations - Briefs and Notes

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COVID-19 Daily Summary – March 13, 2020 Welcome to Info-Tech Research Group’s COVID-19 Daily Summary, our regular update for our members. We’ll scan the horizon, identify the news and issues that are most...
What Does the Coronavirus Mean for Your Business Continuity Plan? If you are responsible for your organization’s business continuity plan (BCP), expect to get a call from senior leadership soon about your readiness for a potential...
Case Study: Practical, Right-Sized BCP Use this example to understand the governance and incident response components of a BCP, and to provide a model to follow for your BCP project.
Improve Service Desk Ticket Intake – Executive Brief Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
10 Secrets for Successful Disaster Recovery in the Cloud – Executive Brief Read this Executive Brief to understand how cloud DR can save you time, money, and ensure a smooth recovery when disaster strikes.
Select the Optimal Disaster Recovery Deployment Model – Executive Brief Read this Executive Brief to understand how to select the optimal DR deployment model.
Industry-Specific BIA Guidelines Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
Develop a Business Continuity Plan – Executive Brief Read this Executive Brief to understand why you must streamline the traditional BCP approach, and make BCP development manageable and repeatable.
Improve IT-Business Alignment Through an Internal SLA – Executive Brief Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

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