Infrastructure & Operations

How to Write an SOP

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider the type and complexity...

Evaluate IPT VARs: The Four Key Questions

Enterprises that have identified a business need to migrate to IP Telephony (IPT) face several challenging decisions. While considerable time and effort typically go into...

Exchanging Exchange: Alternative E-Mail Servers

Enterprises looking for an alternative to Exchange, but not interested in outsourcing, have several solid options. Look for Microsoft interoperability, lighter hardware...

Help Desk Software: Comparative TCO Calculator

For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...

Tiered Data Center Organization Enhances Security and Performance

Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...

Server OS Casting Call: Let Costs Direct Selection

IT leaders deploying application servers may face a choice between operating systems. Evaluate the business suitability of operating system candidates by examining costs,...

SOP 101: Standard Operating Procedures

Standard Operating Procedures (SOPs) are most commonly associated with military or manufacturing operations; however, they can be effectively utilized by any enterprise....

Xserve a Sound Bet in Apple Data Centers

Apple continues to update the hardware and software for its Xserve rack-mount server. For Apple Mac-centric businesses that want a robust and recognized basic workgroup...

Utilize Virtualization for Low-Cost Failover

Few small to mid-sized enterprises (SMEs) can afford much in the way of offsite redundancy for disaster recovery purposes, and fewer still have budget room for a proper...

Showcase IT's Value with an Effective BAP Executive Summary

IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...
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