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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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As organizations look to network vendors to deliver converged wired and wireless LAN solutions, the vendors offering those solutions are engaged in a flurry of business...
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Use flowcharts and checklists to create effective SOP documents.
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Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
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Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
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What does the massive acquisition of EMC by Dell mean for the IT infrastructure market? In short, not much.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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