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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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On Feb. 12, Chef announced the appointment of Brian Goldfarb as its Chief Marketing Officer (CMO).
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Serverless computing is already a confusing term. It gets more confusing when you start hearing about serverless functions on the servers on your private cloud....
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Puppet’s new CEO, Yvonne Wassenaar, will tackle a key turning point as the company continues to transition from start-up to full-fledged enterprise in a changing...
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Serverless functions run on vendor-managed back-end environments so that IT can focus on building business logic, not provisioning and deploying servers. High...
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Google expanded its Android Enterprise Recommended program to include 15 managed service providers across the Americas, EMEA, and APAC. This should improve Android device...
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Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Read this Executive Brief to understand why the modern-day Operations Center is necessary to meet the business' availability demands.
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