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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Assess the maturity of your IT disaster recovery plan and identify gaps.
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Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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Use this template to document your end-user computing strategy in detail.
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Use this template as a starting point for external communications regarding your end-user computing strategy.
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A repository of typical workflows.
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Use this template to identify new and changing processes in your future state environment.
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