|
IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
|
|
|
There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
|
|
|
Follow our structured approach to identify, measure, and manage your technical debt.
|
|
|
Do you really want the feds doing your security work for you?
|
|
|
The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
|
|
|
IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
|
|
|
What can a messaging app teach us about Change Management?
|
|
|
SD-WAN vendors promise to empower local IT to bend a black-box, monolithic world of telecom-centric, MPLS-type services into something responsive and valuable to the needs...
|
|
|
Exploring the enterprise collaboration tool marketspace is difficult. The problem with finding a suitable collaboration tool is that there are many ways to collaborate,...
|
|
|
At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
|
|
