Infrastructure & Operations - Tools

Business Continuity Teams and Roles Tool

Track business continuity teams, roles, responsibilities, and key vendors/suppliers.

Shared Services Implementation Roadmap Tool

Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.

Cloud Cost Management Worksheet

Document your cloud cost management processes and procedures.

Cloud Cost Management Capability Assessment

Assess your organization's cloud cost management capabilities.

Service Cost Cheat Sheet for Azure

Document cost factors by cloud service.

Service Desk Ticket Categorization Schemes

The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Chatbot ROI Calculator

Use this tool to determine if implementing a chatbot can create an ROI for your organization.

Chatbot POC Metrics Tool

Use this tool to record the metrics necessary to manage the success of your chatbot.

Chatbot POC Implementation Roadmap

Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.

Chatbot POC Communication Plan

Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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