Infrastructure & Operations - Tools

Infra & Ops Metrics Definition Template

This template will provide the means to track data on each metric that enables full lifecycle management.

Contact Center Decision Points Tool

Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.

Contact Center Business Requirements Document

Use this template to proficiently gather business requirements for your right-sized contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which RFP...

Change Management Maturity Assessment Tool

This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.

Change Management Risk Assessment Tool

This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Change Management Roadmap Tool

This tool is designed to help organizations plan the implementation of their standardized change management practice.

Checklist: Return to the Workplace

Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.

ITSM Ticket Data Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171
GET HELP
Contact Us