Infrastructure & Operations - Tools

Disruptive Technology Shortlisting Tool

This tool will help you evaluate your longlist by displaying the results of a voting exercise on Info-Tech's Disruptive Technology Matrix, and compiling a list of...

Disruptive Technology Value-Readiness and SWOT Analysis Tool

This tool will help you evaluate shortlisted technologies by using inputs along several important metrics to assign each one a value-readiness score. The results of a...

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Change Management Risk Assessment Tool

This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.

Technical Skills Map

Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.

Network Modernization Workbook

Use this tool to record your findings as you work through the exercises to modernize your network.

Network Modernization Technology Assessment Tool

Use this tool to assess emerging technologies and decide whether or not to include them in your network modernization solution.

Network Modernization Roadmap

Use the Network Modernization Roadmap to record and organize your technology, people, and process tasks.

BCP Business Process Workarounds and Recovery Checklists

A template BCP playbook with workarounds, checklists, and response procedures to support the high-level BCP recovery workflow.

Infrastructure Services Playbook

Use this tool to standardize the delivery of high-demand infrastructure services.
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