Infrastructure & Operations - Templates & Policies

IT Service Management Business Case Template

Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.

Mobile Device Connectivity & Allowance Policy

The mobile device connectivity and allowance policy enables a secure and productive workforce by outlining the policies regarding mobile device connectivity.

Network Backup for Atlanta Data Center – Backups Example

Use flowcharts and checklists to create effective SOP documents.

Standard Operating Procedures Workbook

Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.

Systems Management Project Charter Template

Communicate your systems management implementation initiative to stakeholders with a project charter.

Outsource Systems Management – Vendor Engagement Template

Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.

Mentoring Program Guidelines

Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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