Infrastructure & Operations - Blueprints

Prepare for Microsoft 365 Copilot

Microsoft 365 Copilot has capabilities to revolutionize the ways users interact with tools such as Word, Excel, PowerPoint, Outlook and Teams. It improves collaboration,...

Evaluate and Select Alternative Network Solutions

The process of selecting alternative network solutions involves considering factors such as scalability, performance, cost-effectiveness, and technology trends. By...

Maintain Continuity in a Power Outage

You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an...

Build a FinOps Strategy to Enable Dynamic Cloud Cost Management

For many organizations, jumping on the cloud bandwagon has not translated into immediate cost savings. Complex pricing models, misallocation of resources, and other hidden...

Plan Your IT Monitoring Journey

When an incident occurs, you need access to the information that will help you find issues quickly and before customers are affected. To achieve this, you must determine...

​​Create a Service Management and IT Operations Strategy​

Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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Infrastructure & Operations Priorities 2025

For I&O leaders, 2025 will demand an evolution from a reactive, support-focused IT function to a strategic partner driving organizational success. Traditionally, I&O teams...

Build a Strategy to Modernize Your Infrastructure

Ensuring IT infrastructure keeps pace with constant technological change is not just a technical challenge but a strategic imperative – falling behind will leave your...
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Build Seamless IT Operations With Automation

IT operations are increasingly exploring automation as a critical lever for driving efficiency and innovation – but automation is complex and successful implementations...

Service Desk Satisfaction Diagnostic

The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....
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